Client Bill of Rights

 

A Care Recipient / Client Has a Right To:

  • Be informed of Ability Homecare home health agency policies and practices that relate to client services, treatment, and responsibilities.
  • Report a complaint about our services and receive a prompt and reasonable response to your complaint, question, and request. For immediate resolution contact the Administrator Zan Jones at (407) 668-4468.
  • Report abuse, neglect or exploitation, please call toll-free 1-800-962-2873. To report a complaint regarding the services you receive, please call toll-free1-888-419-3456. To report suspected Medicaid fraud, please call toll-free 1-800-447-8477.
  • Quality services. Considerate and respectful care. Have your property treated with respect. Every consideration of privacy.
  • Be informed, in advance, of the care to be provided and any changes in the care, and receive an estimate of charges for services prior to care.
  • Know that we will not refuse service to any client because of age, race, color, sex or national origin pursuant to Chapter 760, F.S.
  • Know the identity of your caregiver, as well as their background, and experience, and to request a change of caregiver.
  • Be informed of and participate in making decisions about the plan of care prior to and during the course of treatment, to refuse a recommended treatment or plan of care and to have a copy of the plan of care if requested.
  • Expect that all communications and records pertaining to your care will be treated as confidential, except in cases such as suspected abuse and public health hazards when reporting is permitted or required by law.
  • Review the records pertaining to your care and to have the information explained or interpreted as necessary, except when restricted by law.
  • Be informed of these rights in writing before care begins.

 

The Care Recipient / Client is Responsible For:

  • Providing accurate information about present complaints, past illnesses, hospitalizations, medications, and any other information about his or her health.
  • Reporting unexpected changes in his or her condition to the home health agency.
  • Making sure financial responsibilities are carried out and adhere to the Service Agreement.

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Signature Certificate
Document name: Client Bill of Rights
lock iconUnique Document ID: c32928cf327801941b3cefde9e0fbd9891d514e8
Timestamp Audit
June 29, 2021 5:17 pm EDTClient Bill of Rights Uploaded by Zan Jones - abilityhomecarehr@gmail.com IP 162.239.100.54
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https://www.abilityhomecarehha.com/
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